Customer Support

We're a small team and answer every message. Most replies arrive within one business day.

Contact us

Support hours: Monday to Friday, 9am–5pm AWST. Please include your account email and, if it's a billing question, the invoice date.

How do I change my display name, email or password?: Open Settings → Account. Each field has its own control; email changes are confirmed by a link sent to the new address.
How do I invite family members?: Settings → Household → invite by email. Invites can be resent, and each member is assigned Owner, Parent or Child access.
How do I change or cancel my plan?: Settings → Plan & billing. Plan changes take effect immediately and are prorated; invoices are viewable in the same place.
Why can't I open the document vault?: The document vault is included with the Premium plan. Upgrade from Settings → Plan & billing to unlock it.
I'm not receiving reminder emails.: Check Settings → Notifications that email notifications are enabled for your member profile, and look in your spam folder for messages from notify.myclearpathhub.com.